Shipping policy

Shipping Policy for Romania and the European Union

General Information:

  • We strive to process and dispatch all orders as quickly as possible, typically within 1-3 business days of order confirmation, subject to product availability and payment verification.
  • Shipping times are estimates and may vary depending on the destination, shipping method selected, and unforeseen circumstances such as postal delays, customs inspections, or force majeure events.
  • We reserve the right to choose the most appropriate shipping carrier for your order based on the destination, weight, and dimensions of the package.
  • Customers will receive a shipping confirmation email with tracking information (if applicable) once their order has been dispatched.

Shipping within Romania:

  • We offer several shipping options within Romania, including standard and express delivery. The available options and their associated costs will be displayed at checkout.
  • Estimated delivery times within Romania typically range from 1-5 business days after dispatch, depending on the chosen shipping method and the destination.
  • Shipping costs within Romania are calculated based on factors such as the weight and dimensions of the package and the delivery address.

Shipping within the European Union:

  • We ship to all member states of the European Union.
  • Shipping costs for EU countries are calculated based on the destination country, weight, and dimensions of the package. The exact shipping cost will be displayed at checkout before you finalize your order.
  • Estimated delivery times for EU countries vary depending on the destination and the shipping method selected. Typically, deliveries within the EU take between 3-10 business days after dispatch. Please note that remote areas may experience longer delivery times.
  • Customs and Import Duties: As part of the European Union, there are generally no customs duties or import taxes on goods shipped between member states. However, local VAT (Value Added Tax) regulations of the destination country may apply and are usually included in the final price displayed on our website.

Shipping Options and Costs:

  • The specific shipping options available for your order and their corresponding costs will be presented at the checkout page.
  • Shipping costs are calculated based on a combination of factors, including:
    • Destination country
    • Weight of the items
    • Dimensions of the package
    • Selected shipping method
  • We may offer free shipping on orders that meet a certain value threshold. If applicable, this will be clearly stated on our website and at checkout.

Order Tracking:

  • Once your order is shipped, you will receive a shipping confirmation email containing a tracking number and a link to the carrier's website (if tracking is available for the selected shipping method).  
  • You can use this tracking number to monitor the progress of your shipment online.

Shipping Address:

  • Please ensure that the shipping address provided during checkout is accurate and complete, including the correct postal code, street number, and any apartment or unit numbers.
  • We are not responsible for delays or non-delivery caused by incorrect or incomplete shipping addresses provided by the customer.  

Lost or Damaged Shipments:

  • In the unlikely event that your package is lost or damaged during transit, please contact us immediately. We will work with the shipping carrier to resolve the issue and ensure a satisfactory solution for you.  
  • Please retain all packaging materials and damaged items if you receive a damaged shipment, as these may be required for the claims process.

Returns Due to Failed Delivery:

  • If a package is returned to us due to the customer's refusal to accept delivery, incorrect address, or repeated failed delivery attempts, the customer will be responsible for the original shipping costs and any return shipping fees incurred.

Contact Us:

If you have any questions or require further clarification regarding our shipping policy, please do not hesitate to contact us through the contact information provided on our website.  

 

We are committed to providing a reliable and efficient shipping service to our customers in Romania and throughout the European Union.